Error 0x800ccc0d or 0x800ccc0f
What is Error 0x800ccc0d or 0x800ccc0f?
The information in this KB article applies to:
Microsoft Office Outlook 2003 ,Microsoft Outlook 2002 ,Microsoft Outlook 2000 ,Microsoft Outlook Express 6 for Windows ,Microsoft Outlook Express 5.5 for Windows
When you try to send and receive e-mail, you may receive one of the following error messages:
Firstly, the server could not be found. (Account:account name, POPserver:’mail’, Error Number: 0x800ccc0d)
Secondly, task ‘server name – Sending and Receiving’ reported error (0x800ccc0f): ‘The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP). The server responded: ? K’
Thirdly, your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity.
Account: account name,Server: ‘server name’,Protocol: POP3,Server Response: ‘+OK’,Port: 110,Secure(SSL): N0,
Error Number: 0x800ccc0f
This error message occurs when Outlook or Outlook Express cannot establish a connection with your e-mail server.
After that, to work around this problem, use one of the following methods as appropriate for your situation.
Confirm That Your E-Mail Server Settings Are Correct
For information about the correct settings for your e-mail server, contact your Internet service provider (ISP) or system administrator.
Configure Firewall Software
However, Configure your firewall software to grant access to the Internet for the following files:
For Outlook Express: Msimn.exe
For Outlook: Outlook.exe
By default, most e-mail clients have to have outbound access on port 110 and inbound access on port 25.
Check the Symantec Web Site for Additional Suggestions
If you have the Norton antivirus e-mail feature enabled, you may have to do additional configuration to use Outlook or Outlook Express with the Norton antivirus e-mail feature.