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HOW TO: Whitelist and Blacklist an Email Address in CPanel

Last modified: May 11, 2021
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What does whitelist or blacklist email mean?

When you’re whitelisting a specific email, you’re allowing that email to bypass all the spam filters and arrive in your inbox.

On the other hand, when you add an email address to blacklist, that address will be blocked regardless of the content. Besides, you can also blacklist an entire domain to block any email from the blacklisted domain.

HOW TO: Whitelisting an Email Address in CPanel

1. Firstly, login to cPanel and click on Spam Filters icon under Email section.

2. Next, scroll down to “Additional Configurations (For Advanced Users)” and click “Show Additional Configurations”.

3. Then, scroll down to “Whitelist (Emails Always Allowed)”  and click “Edit Spam Whitelist Settings”.

4. Click “Add a New ‘whitelist_from’ Item”.

5. Enter the email address that you want to whitelist.

6. Lastly, click “Update Whitelist (whitelist_from)” .

HOW TO: Blacklist an Email Address in CPanel

1. Firstly, login to cPanel and click on “Spam Filters” under “Email” section.

2. Then, scroll down to “Additional Configurations (For Advanced Users)” and click “Show Additional Configurations”.

3. Next, scroll down to “Blacklist (Emails Never Allowed)” and click “Edit Spam Blacklist Settings”.

4. Click “Add a New ‘blacklist_from’ Item”.

When entering addresses, you can use the following options for both whitelisting or blacklisting:

[email protected] — This will whitelist/blacklist a single email address.

*@domain.com — This will whitelist/blacklist all emails from the domain name.

5. Lastly, enter the email address that you wish to blacklist and click “Update Blacklist (blacklist_from)”.

We hope this article helped you to learn about whitelisting and blacklisting of specific email in cPanel. For more articles, please go to Knowledge Base.

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