Acceptable Use Policy (AUP)
Complaints and Disputes
Suspension of Services
2. Unauthorised Monitoring
5. Offensive Material
7. Virus, Trojan and Malware Distribution
8. Terrorism Activities
9. System Resources Overload
10. Bandwidth Fair Usage Policies
Casbay provides unmetered data on VPS, Cloud Servers, Shared/Reseller Hosting, Colocation and Dedicated Server packages which offer generous fair use data transfer. Data transfer covers bandwidth usage Nationally per month unless otherwise stated as is the case with our Colocation and Dedicated Server plans where this bandwidth policy extends to International data.
Customers may use this data for any purpose other than those unacceptable as stated in our Acceptable Use Policy. Your server will be limited to 128kb/s for both National and International traffic. Please contact our Support Desk should you wish to purchase an dedicated bandwidth.
Should Casbay deem a customers account as exceeding fair use bandwidth consumption which causes interference with other users, Casbay will notify the customer and allow the customer to remedy the problem. However, should a customers bandwidth usage be significantly greater than fair use, Casbay reserves the right to suspend or throttle the customers account where appropriate.
11. Spam (UNSOLICITED EMAIL)
12. Adult Contents
Virtual Shared Servers
Casbay®️ reserves the right to decide what it considers “adult content”, “adult material”, “sexually explicit”, or “sexually related”. Let us know if you are unsure of the approval of your site before placing an order. Please email [email protected] for review of your content and/or site.
A virtual server is a shared environment where many servers reside on each particular machine. This being said, consider that an average “adult site” gets more hits than 100 standard web sites. Some of the smaller adult sites get around 5 GB of transfer per day. With these types of resources being utilized, our servers would be severely slowed if we allowed these high traffic sites to also reside on our servers. On top of that, we would be forced to raise our prices to pay for the additional bandwidth. We strive to keep our servers fast and inexpensive, and our bandwidth clear; therefore, adult sites are not an option.
Adult sites tend to get blocked. Since many of our shared accounts also share IP addresses and/or the range of IPs are blocked, all other users on that server or network range are impacted.
Many people do not want to be associated with adult content, based on personal opinions and beliefs. IPs are assigned to a server in ranges and IP address are in many cases shared IPs. Consequently, we want our shared servers to be ‘adult content’ free.
Virtual Private (VPS), Dedicated and Colocation servers
13. Russian Business Network (RBN)
14. Storage Device
15. Internet Relay Chat (IRC)
16. Game Hosting Server
17. Distributed Denial of Service (DDoS)
18. TOR Hosting Server
Investigation and Cancellation of Services
Casbay reserves the right to refuse service to anyone. Any material that, in our judgment, is illegal, of threats or violates our terms of service in any manner may be removed or suspended from our servers with or without notice.
For Resellers: We will suspend the site in question and will notify you to take action. If Customer’s account has repetitive occurrence of this type, it may result in the immediate termination of Customer’s account.
For Direct customers: Customer’s services will be terminated with or without notice.
DDOS Attack Policy
Virtual Shared Servers
NOTE: For servers with Anti DDoS subscribed, the mitigation process will be automatically performed and a notification will be sent to the server owner. Take note that the IP under mitigation would be IMCP disabled as part of our mitigation strategy. Therefore the said server will appear to be unreachable when PING is performed.
3. If there is a second recurring DDOS attack, the server will be suspended to prevent a major network outage on all network devices and servers. A one time fee of USD 110 is applicable to perform nullroute/ blackhole on the server to reinstate the server.
DDoS Attacking (Attacking Others)
NOTE: For Co-Location Server hosting, server owners will be required to send their engineers onsite to the data center to perform the investigation and necessary fix before the server is reinstated.
2. The server hosting will be terminated and a Permanent Suspension notice will be sent to the server owner for any reoccurring outgoing attacks.
Reporting AUP Violations
Feel free to start a live chat or contact us.