Contact Manager : Manage Server Notifications or Error Message

Last modified: March 13, 2020
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Estimated reading time: 3 min
As WHM is an easy to use application to help assist with managing your server. It can also send you alerts based on certain actions performed (or triggers). There are a various ways that WHM can communicate through. There are also several types of events that WHM can notify you know about. These can all be managed and prioritized in the Contact Manager of WHM.

Accessing The Contact Manager

Step One: Log into your WHM Administrative Dashboard.

Step Two: From WHM, you can go into the Upper left, and search for Contact Manager to find the option. This will be under Server Contacts.

whm-Contact-Manager-under-Server Contacts
whm-Contact-Manager-under-Server Contacts

Step Three: Click on Contact Manager to be brought to the main page (This will default to the Communcation Type tab)

whm-Contact-Manager-Communication Type
whm-Contact-Manager-Communication Type

Different Communication Types

With the WHM Contact Manager, you can select which priorities of events the communication method will receive. This can also be used to get a quick link to edit the details for the communication method, such as the Email Address or information used.

whm-Changing-Priority
whm-Changing Priority

Changing Priority

With the drop down next to each Communication Type, you can select the importance of the alerts that will be sent through that Communication Type. The available options would be High OnlyHigh and Medium OnlyAll(Will send for High, Medium and Low priority events) and None (Not used). If you make a change to the priority of the events that the Communication Type will receive, you will need to click the blue Save button at the bottom to save the changes.

Change Email Communication Destination

Firstly: First navigate to the Communication Type tab on the Contact Manager page in WHM.

Secondly: Then Click Edit to the far Right of the Email option in the list of Communication Types.

Thirdly: This will bring you to a new page where you are able to enter in an Email address. This may already have a value. You can change or input the new email address there.

whm-change-email-communation-destination
whm-Change email communation destination

Step Four: Once you are done making the changes you would like to the Email address, you can click the Blue Save Changes button towards the bottom to save the change.

Change Hipchat Communication Destination

Firstly: Navigate to the Communication Type tab on the Contact Manager page in WHM.

 Secondly: Next Click Edit to the far Right of the Hipchat option in the list of Communication Types.

Thirdly: Clicking this will bring you to a new page where you are can enter in a Hipchat User or Room name. This may already have a value, though this can be changed.

whm-change-hipchat-communication-destination
whm-Change hipchat communication destination

Step Four: Once done making any necessary modifications, you can click on Save Changes to save the new change.

Change ICQ Communication Destination

Firstly: Navigate to the Communication Type tab on the Contact Manager page in WHM.

 Secondly: Click Edit to the far Right of the ICQ option in the list of Communication Types.

Thirdly: Clicking this will bring you to a new page where you are can enter in an ICQ ID, as well as a password (and any identification numbers). This may already have a value, though these values can be changed if needed.

whm-change-ICQ-Communication-Destination
whm-Change ICQ Communication Destination

Step Four: Once done making any changes, click Save Changes at the bottom to save any edits you made.

Changing The Post To A URL Destination

Firstly: Navigate to the Communication Type tab on the Contact Manager page in WHM.

 Secondly: Click Edit to the far Right of the Post to a URL option in the list of Communication Types.

Thirdly: This will take you to a new page where you can enter in a list or single URL where POST Requests will be sent. This will have a specific structure and will contain the hostnamesubject and body of the message being sent.

whm-changing-the-post-to-a-URL-Destination
whm-Changing the post to a URL Destination

Step Four: After you enter in any URLs that you want the notifications to be sent to, you can save the changes by clicking Save Changes towards the bottom.

Changing Pushbullet Communication Destination

Firstly: Navigate to the Communication Type tab on the Contact Manager page in WHM.

 Secondly: Click Edit to the far Right of the Pushbullet option in the list of Communication Types.

Thirdly: Here you will be at a page where you can specify the API Token for Pushbullet. This will be used for the Notifications sent using this communication type.

whm-changing-pushbullet-communication-destination
whm-Changing pushbullet communication destination

Step Four: After entering in, or updating your Pushbullet API Key, you can click Save Changes at the bottom to save the new API Key.

Change SMS Communication Destination

Firstly: Navigate to the Communication Type tab on the Contact Manager page in WHM.

 Secondly: Click Edit to the far Right of the Short Message Service (SMS) option in the list of Communication Types.

Thirdly: From this next page, you are able to enter in the cell phone or pager email address here, where you can receive SMS Notifications with the events as well.

whm-change-SMS-communication-destination
whm-Change SMS communication destination

Step Four: After entering in the email for the SMS Messages, click Save Changes to make the changes persistent.

Notifications Through WHM

When on the Contact Manager page for WHM, there will be a tab for Notifications. This will show a list of all the notifications that will be sent by WHM.

whm-notifications-through-WHM
Notifications through WHM

With each option, you can set the priority that the notification is sent on. The priority will determine which Communication Types are used to retrieve the notifications sent. For more information on what each Notification option is for, there is a cPanel documentation page that details each Notification

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