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Sydney
Level 10, 20 Martin Place, Sydney, NSW 2000
+61 2 8310 9388
sales@casbay.com.au
Melbourne
Level 21, 567 Collins Street, Melbourne, VIC 3000
+61 3 8375 9388
sales@casbay.com.au
 

Terms of Services

Legal Information

LEGAL INFORMATION

Our Terms of Service have been written in order to protect our clients and ourselves to ensure we deliver a stable, reliable product and quality network. We ask that you read our policies so that you can assist us in keeping our servers and network free of abuse, which will ensure quality performance for everyone.

Terms And Conditions Of Use

Please click on the link below to download the pdf file on Casbay® ‘Terms and Conditions of Use’ which includes Appropriate Use of the Services and Payment Obligations.

Download Here

Privacy Policy

Because protecting your privacy is very important to Casbay®, we operate our web site under the following guidelines to safeguard your personally identifiable information:

Casbay® policies and procedures for handling customer information have been created with the understanding that Internet technologies are still evolving and that Internet business methods are continuing to evolve to meet the needs and opportunities of the changing technologies. As a result, Casbay® policies and procedures are subject to change.

– What Personal Information Does Casbay® Collect ?

In the course of serving its customers, Casbay® acquires, stores and transmits customer communications and information that customers may regard as private or sensitive. Some of this information – such as the customer’s name, address, telephone number, and credit card data – is provided to Casbay® by its customers in order to establish service. Other information – such as the customer’s account status, choice of services, and customer logs – is created and maintained by Casbay® in the normal course of providing service. Casbay® also uses cookies, which are small pieces of information that a web site can store in a designated file on a user’s computer for various reasons. In addition, Casbay® may store customers’ electronic mail and other communications as a necessary incident to the transmission and delivery of those communications.

– Data Security

Casbay® will protect the confidentiality of its customers’ information, account information and personal communications to the fullest extent possible and consistent with the law and the legitimate interests of Casbay®, its partners, its employees and other customers of Casbay® services. To protect the loss, misuse, and alteration of information that is collected from customers, Casbay® has appropriate physical, electronic, and managerial procedures in place.

– How Is Customer Information Used ?

Casbay® may share customer information with selected partners, for example, to provide customers with information about products which might be of interest to the customer or to enable the customer to take advantage of special partner programs. Casbay® may also use customer information to provide its customers with system information or information about new or upgraded products.

– Modification Of Customer Information.

Customers may modify their personal information by logging a Help Desk ticket to make the request.

Domain name customers, who have registered a domain name with Casbay® and wish to change the Technical Contact from Casbay® to another company or change any other registration information, should be able to do so by logging into their OpenSRS account at http://manage.opensrs.org. Casbay® provides all customers with full access to their domain account by sending them their own username and password. It is important to note that customer domain name registration information is made publicly available in the registry of domain names. In the event you lose your OpenSRS password, you can log a Help Desk ticket and we will re-send the password to the email address on the domain registration record. In the event you lose your password and the email address on record with OpenSRS is no longer valid, a direct request to OpenSRS is required, therefore it is important to keep your OpenSRS email address current as well as your email address with Casbay®.

– Will Casbay® Ever Send Me Direct Mailings ?

From time to time, Casbay® may send its customers information about various products and services that may be of interest. We will not send you information of this type without specifically allowing you to “opt out” of such mailings. You can opt out by sending an e-mail to support@casbay.com.sg, however by doing so, you may miss important communication regarding your service.

In addition, if you are a Casbay® reseller, Casbay® and/or its partners and advertisers may from time to time send you newsletters, promotional material, and other mailings. You can opt out by sending an e-mail to billing@casbay.com.sg

– How Do I Protect My Personal Information In Public Forums ?

Casbay® may offer interactive forums, such as message boards and chat. Casbay® users should be aware that when they voluntarily disclose Personal Information to other users or to third parties on the Casbay® system, through e-mail, or outside of the Casbay® system, that information can be collected and used by others and may result in unsolicited messages from other members or third parties. While Casbay® strives to protect your Personal Information, Casbay® cannot guarantee the security of any information that you transmit to Casbay®, and you are solely responsible for maintaining the secrecy of any passwords or other account information.

– What About Privacy On Sites That Casbay® Links To ?

Casbay® may provide links to its partners and other Internet sites. These sites have separate data and privacy practices independent of Casbay®, and Casbay® disclaims any responsibility or liability for their policies or actions.

– Disclosure Of Customer Information And Communications

Casbay® will not otherwise disclose its customers’ personal and account information unless Casbay® has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of Casbay®, Casbay® customers, or others, or where Casbay® has a good faith belief that the law requires such disclosure.

Casbay® also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that Casbay® stores or transmits for its customers. The circumstances under which Casbay® will disclose such electronic customer communications are when:

  • it is necessary in order to provide service to the customer;
  • it is necessary to protect the legitimate interests of Casbay® and its customers;
  • it is required to cooperate with interception orders, warrants, or other legal process that Casbay®determines in its sole discretion to be valid and enforceable; and
  • it is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by Casbay® and appear to pertain to the commission of a crime.
  • Casbay® disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. Casbay® will, however, review, delete or block access to communications that may harm Casbay®, its customers or third parties. The grounds on which Casbay® may take such action include, but are not limited to, actual or potential violations of Casbay® policies.

Acceptable Use Policy (AUP)

As a provider of web site hosting, and other Internet-related services, Casbay® offers its clients, and their customers and users, the means to disseminate a wealth of public, private, commercial, and non-commercial information. Casbay® respects that the Internet provides a forum for free and open discussion and dissemination of information, however, when there are competing interests at issue, Casbay® reserves the right to take certain preventative or corrective actions. In order to protect these competing interests, Casbay® has developed an Acceptable Use Policy (“AUP”), which supplements and explains certain terms of each customer’s respective service agreement and is intended as a guide to the customer’s rights and obligations when utilizing Casbay® services. This AUP will be revised from time to time. A customer’s use of Casbay® after changes to the AUP are posted on Casbay® web site, www.casbay.com.sg, will constitute the customer’s acceptance of any new or additional terms of the AUP that result from those changes.

One important aspect of the Internet is that no one party owns or controls it. This fact accounts for much of the Internet’s openness and value, but it also places a high premium on the judgment and responsibility of those who use the Internet to disseminate information to others.

When information is disseminated through the Internet, they also must keep in mind that Casbay® does not review, edit, censor, or take responsibility for any information its clients may create. When users place information on the Internet, they have the same liability as other authors for copyright infringement, defamation, and other harmful speech. Also, because the information they create is carried over Casbay® network and may reach a large number of people, including both clients and non-clients of Casbay®, clients’ postings to the Internet may affect other clients and may harm Casbay® goodwill, business reputation, and operations. For these reasons, clients violate Casbay® policy and the service agreement when they, their customers, affiliates, or subsidiaries engage in the following prohibited activities:

– UCE / SPAM

The abuse and misuse of e-mail is a serious problem, and Casbay® cannot and will not tolerate it.
This policy covers all servers and domains on our network, including but not limited to Virtual Shared, Bulk Reseller, VPS, Dedicated and Colocation.

* Definition Of UCE (Unsolicited Commercial E-Mail), Or Spam:

  • The bulk UCE, promotional material, or other forms of solicitation sent via e-mail that advertise any IP address belonging to Casbay® or any URL (domain) that is hosted by Casbay®.
  • Unsolicited postings to newsgroups advertising any IP or URL hosted by Casbay®.
  • The use of web pages set up on ISPs that allow spamming (also known as “ghost sites”) that directly or indirectly reference customers to domains or IP addresses hosted by Casbay®.
  • Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to facilitate a means to spam.
  • Forging or misrepresenting message headers, whether in whole or in part, to mask the true origin of the message.

For further information on mail abuse, please visit the Mail Abuse Prevention System (MAPS) web site. Spam, mailing lists and other email restrictions:

Due to the increased problems and risk to our network, Casbay® also prohibits the use of 3rd party mailing lists and FFA’s. See our mailing list management principals for managing your own lists. Examples that we do not allow include but are not limited to:

  • Safe list
  • Purchased / Sold mailing lists
  • FFA’s

* Repercussions Of Spam:

Across the Web, it is generally accepted that spam is an inconsiderate and improper business practice.

* Impacts To Casbay®:

Spam is not only harmful because of its negative impact on consumer attitudes toward Casbay®, but also because it can overload Casbay® network and resources.

There are many groups that report and block the networks that spam is sent from. In the event spam is generated off of ours or our customers servers, our network can be blocked and this impacts other users putting our network at risk.

* Our Providers:

Since it is unsolicited, users who receive spam often become angry and send complaints to our upstream providers. This upsets our providers who abhor spam for the same reasons that Casbay® does – it causes negative consumer attitudes and drains resources. We strive to maintain favorable business relationships in the Web community and obviously will not allow any practice that threatens these relationships.

* Consequences/ Penalties For Spamming:

Casbay® reserves the right to terminate, without warning, any account that violates this policy. Usage of Casbay® services constitutes acceptance and understanding of this policy.

Casbay® may, at its option, charge $25.00 per spam complaint we receive for any domain on our network and will be charged to the owner of the domain or the owner of the server the domain resides on or the reseller of the domain. Resellers, dedicated server owners and colocation clients may choose to pass this charge down to their client, when/if appropriate. These are non-refundable charges and will be invoiced at the time of complaint notification.

It is the responsibility of dedicated server owners, resellers and colocation clients to manage the email from their server/accounts and to keep in compliance of our policies.

Casbay® reserves the right to decide what it considers “spam”, “UCE”, “mail bombing”, or “bulk e-mail”, and to determine from all of the evidence whether or not the e-mail recipients were from an “opt-in” e-mail list.

Should you choose to e-mail from Casbay® servers, especially if you use mailing lists, you must read and adhere to the following guidelines, which are offered as a statement of Internet standards and best current practices for proper mailing list management and preventing e-mail abuse.

* Basic Mailing List Management Principles For Preventing Abuse

Mailing lists are a vehicle for distributing focused, targeted information to an interested, receptive audience. Consequently, mailing lists have been used successfully as a highly effective direct marketing tool.

Unfortunately, some marketers misuse mailing lists through a lack of understanding of Internet customs and rules of the forum pertaining to e-mail. Others fail to take adequate precautions to prevent the lists they manage from being used in an abusive manner.

  1. The e-mail addresses of new subscribers must be confirmed or verified before mailings commence. This is usually accomplished by means of an e-mail message sent to the subscriber to which s/he must reply, or containing a URL which s/he must visit, in order to complete the subscription. However it is implemented, a fundamental requirement of all lists is the verification of all new subscriptions.
  2. Mailing list administrators must provide a simple method for subscribers to terminate their subscriptions, and administrators should provide clear and effective instructions for unsubscribing from a mailing list. Mailings from a list must cease promptly once a subscription is terminated.
  3. Mailing list administrators should make an “out of band” procedure (e.g., a means of contact by which messages may be sent for further correspondence via e-mail or telephone) available for those who wish to terminate their mailing list subscriptions but are unable or unwilling to follow standard automated procedures.
  4. Mailing list administrators must ensure that the impact of their mailings on the networks and hosts of others is minimized by proper list management procedures such as pruning of invalid or undeliverable addresses, or taking steps to ensure that mailings do not overwhelm less robust hosts or networks.
  5. Mailing list administrators must take adequate steps to ensure that their lists are not used for abusive purposes. For example, administrators can maintain a “suppression list” of e-mail addresses from which all subscription requests are rejected. Addresses would be added to the suppression list upon request by the parties entitled to use the addresses at issue. The purpose of the suppression list would be to prevent subscription of addresses appearing on the suppression list by unauthorized third parties. Such suppression lists should also give properly authorized domain administrators the option to suppress all mailings to the domains for which they are responsible.
  6. Mailing list administrators must make adequate disclosures about how subscriber addresses will be used, including whether or not addresses are subject to sale or trade with other parties. Once a mailing list is traded or sold, it may no longer be an opt-in mailing list. Therefore, those who are acquiring “opt-in” lists from others must examine the terms and conditions under which the addresses were originally compiled and determine that all recipients have in fact opted-in specifically to the mailing lists to which they are being traded or sold.
  7. Mailing list administrators should make adequate disclosures about the nature of their mailing lists, including the subject matter of the lists and anticipated frequency of messages. A substantive change in either the subject matter or frequency of messages may constitute a new and separate mailing list requiring a separate subscription. List administrators should create a new mailing list when there is a substantive change in either the subject matter or frequency of messages. A notification about the new mailing list may be appropriate on the existing mailing list, but existing subscribers should never be subscribed automatically to the new list. For example, if Company A acquires Company B, and Company B has compiled opt-in mailing lists, Company A should not summarily incorporate Company B’s mailing lists into its own.

* This spam (UCE) Accepted Use Policy and all other Casbay® policies are subject to change by Casbay® without notice.

Continued usage of the services after a change to this policy is implemented and posted on the Casbay® site constitutes your acceptance of such change or policy. We encourage you to regularly check the Casbay® site for any changes or additions. Visit our Terms of Service (TOS) for further information regarding our policies.

– ADULT CONTENTS

* Virtual Shared Servers

Because the Internet is a global communication tool, and we have clients from nearly every country in the world it is difficult to dictate what is considered “adult material.” However, it is not our function to discriminate against those who choose to utilize adult content or adult related material. This being said, there are still several reasons why Casbay® has been forced to create its no adult sites policy for its virtual and bulk reseller server users, including but not limited to direct customers, resellers and resold accounts.

What does Casbay® consider “Adult Material”?

  • Any site whose revenue is gained in part or whole from its adult content.
  • Photos or videos showing frontal nudity on either men or women for non-scientific or non-artistic purposes.
  • Hyperlinks to adult sites, including but not limited to sites who violate these policies.
  • Sites that have discussion boards and share information that is ‘adult’ in nature.
  • Sites that sell or promote ‘adult’ material, including but not limited to adult toys.

Casbay® reserves the right to decide what it considers “adult content”, “adult material”, “sexually explicit”, or “sexually related”. Let us know if you are unsure of the approval of your site before placing an order. Please email sales@casbay.com.sg for review of your content and/or site.

Why does Casbay® have this policy ?

Bandwidth and Resources

A virtual server is a shared environment where many servers reside on each particular machine. This being said, consider that an average “adult site” gets more hits than 100 standard web sites. Some of the smaller adult sites get around 5 GB of transfer per day. With these types of resources being utilized, our servers would be severely slowed if we allowed these high traffic sites to also reside on our servers. On top of that, we would be forced to raise our prices to pay for the additional bandwidth. We strive to keep our servers fast and inexpensive, and our bandwidth clear; therefore, adult sites are not an option.

Banned IPs

Adult sites tend to get blocked. Since many of our shared accounts also share IP addresses and/or the range of IPs are blocked, all other users on that server or network range are impacted.

Association

Many people do not want to be associated with adult content, based on personal opinions and beliefs. IPs are assigned to a server in ranges and IP address are in many cases shared IPs. Consequently, we want our shared servers to be ‘adult content’ free.

* Virtual Private (VPS), Dedicated And Colocation Servers

Because we can swip the IPs and assign them to the owners of these accounts, we do allow our dedicated and colocation customers to have adult content on their servers. All of our Terms of Service and Acceptable Use policies do apply, including, but not limited to:

  • UCE / Spam: Adult sites tend to use UCE/spam as a source of marketing. Before considering using our services for Adult material, please review our spam policy. We have zero tolerance for spam.
  • Illegal Content: We do not allow any illegal activities on our network, including, but not limited exploitation of minors.

– Shared Server Resource Abuse

Casbay® allows CGI, PHP, Perl and many other normal processes used for hosting to be used on all Virtual Servers. These processes can be resource intensive however, and because a Virtual Server must be shared with other users, we must limit how much of the CPU, memory, disk I/O, disk space and database use can be used by any one account on a shared server. Therefore any program (application, script, etc.) or usage that consumes too many resources that impacts other customers in either performance or reliability is considered resource abuse. Shared servers are ‘shared’ and we all need to play fair. In the event a user requires more resources than is acceptable on a shared server environment, a dedicated solution, such as our VPS, dedicated or colocation services are recommended.

* What Does Casbay® Consider “System Resource ABUSE” ?

Any site whose traffic, programs and/or processes are using excessive amounts of system resources. Excessive amounts is defined as any amount that results in substantial degradation of server performance. Casbay® is the sole determinant of what constitutes degraded server performance.

 

Although our Bulk Reseller plans have larger disk space and bandwidth availability, these accounts are intended for small to medium sized web sites and traffic loads. The BR Accounts are not intended for large, busy , resource intensive web sites and they will be suspended if found impacting server performance. Large busy sites, especially those using databases, usually require a dedicated solution due to resource usage. Our VPS and Dedicated Servers options are better suited for these type of sites since they do not impact other users.

Examples include, but are not limited to:

  • Flat File Database Driven Forums

Due to their use of flat files instead of databases, Casbay® does not allow the use of UBB or YABB bulletin boards. Use of these boards for large or very active forums, results in system performance degradation, and cannot be allowed in our shared server environment. Casbay® suggests using VBulletin or phpBB as a more efficient, database-driven alternative to these bulletin boards. Busy sites with large forums and data bases are not suited to a shared server environment.

  • Background Running Processes

Background Daemons in general are prohibited on Casbay® servers, including, but not limited to, IRC bots, eggdrop, BitchX, XiRCON, warez sites and any other program that interferes with normal server operation.

  • Cron Jobs

We allow customers to set up cron jobs to perform routine functions automatically. Due to the impact on the server, running some automated processes can take up considerable server resources and in those cases, our technicians may disable the cron job.

  • Mailing Lists

We have a strict policy regarding use/spam on our network, but we do allow use of mailing lists within the constraints of our spam policy. However, sending thousands of e-mails off of a given server can impact the performance of the server. Therefore we limit the amount of e-mail allowed on our Shared Virtual Servers (including the Bulk Reseller servers) to no more than 1000 e-mails per day and 30 emails in 10 seconds.

  • Maximum Email Attachment Size

The maximum email size (which inclide email content, header, attachment, etc) we allowed in our share hosting mail server is 50MB per email.

  • Maximum MYSQL Database Size

We allow unlimited number of MySQL databases, but in the interest of server stability, you have to try to keep them optimized, less than 3000 tables per database or less than a total of 5000 tables combination of all databases per hosting account and less than a total 5 GB size combination of all databases per account, whichever is lower.

  • Archive Or Backup Storage

Using shared hosting account as a backup/storage device is not permitted. This includes but not limited to Videos, Photos, Music, ISO, archiving of electronic files, log files.

  • Exploitable Scripts

Unfortunately, many commonly used scripts can be exploited to allow unauthorized users into our systems. Consequently we may on occasion need to ban and consequently disable these scripts. You can view the most current exploits on our banned-scripts page.

  • Peer To Peer File Sharing Application
  • RapidShare
  • RapidLeech
  • Other

Other resource intensive scripts (depending on traffic) include but not limited to:

  • adcycle

Other applications that are prohibited on our virtual servers include but are not limited to:

  • Offsite search engines
  • Topsites
  • Image Hosting
  • Proxy Scripts/Anonymizers
  • Pirated Software/Warez
  • AutoSurf/PTC/PTS/PPC sites
  • File Dump/Mirror Scripts (similar to rapidshare)
  • Commercial Audio Streaming (more than one streams)
  • Sites promoting illegal activities
  • Forums and/or websites that distribute or link to warez/pirated/illegal content
  • Providing ‘tracker’ services to ‘BitTorrent’ clients
  • Telnet scripts
  • Affiliate servers
  • Search Engine Optimization (SEO) farms
  • Black Hat SEO
  • Spamdexing
  • Scraper sites
  • Realtime chat
  • Shoutboxes
  • Chatboxes and other web based chat programs

– Why Does Casbay® Have This Policy ?

Server Speed and Fairness to others. A Virtual Server is shared. As such, there are many accounts per machine. In all fairness, Casbay® cannot allow one or two clients to use all of the System resources on a shared machine and have all other clients on the machine suffer because of it. Excessive usage by one or more clients causes extreme slowness in all areas: FTP, SSH, Web Sites and more. If the CPU, disk I/O and/or memory usage gets too far out of hand, all sites hosted on the machine will return Errors and not be accessible in any way.

– What Happens If I Violate This Policy

All accounts that are found to be using excessive amounts of system resources will receive an e-mail warning from Casbay®. This warning will inform you that the site is using excessive system resources. Casbay® will provide options for reducing the usage and/or upgrading your account. If the situation is severe, we may suspend the account or process immediately to bring performance of the server back to an acceptable level. 24 hours notice will be given if at all possible.

– ILLEGAL ACTIVITIES

Intellectual Property Violations

Engaging in any activity that infringes or misappropriates the intellectual property rights of others, including copyrights, trademarks, service marks, trade secrets, software piracy, and patents held by individuals, corporations, or other entities. Also, engaging in activity that violates privacy, publicity, or other personal rights of others. Casbay® is required by law to remove or block access to customer content upon receipt of a proper notice of copyright infringement. It is also Casbay® policy to terminate the privileges of customers who commit repeat violations of copyright laws. Reference our copyright infringement policy for more information.

Illegal or Unauthorized Access to Other Computers or Networks

Accessing illegally or without authorization computers, accounts, or networks belonging to another party, or attempting to penetrate security measures of another individual’s system (often known as “hacking”). Also, any activity that might be used as a precursor to an attempted system penetration (i.e. port scan, stealth scan, or other information gathering activity).

Forging of Headers

Forging or misrepresenting message headers, whether in whole or in part, to mask the originator of the message.

Export Control Violations

Exporting encryption software over the Internet or otherwise, to points outside the United States.

Other Illegal Activities

Engaging in activities that are determined to be illegal, including advertising, transmitting, or otherwise making available ponzi schemes, pyramid schemes, fraudulently charging credit cards, and pirating software.

BANNED SCRIPTS

Target Audience: Dedicated, VPS, Colocation, Bulk Resellers and Shared Hosting customers.

Unfortunately, many good things are turned on us to be used for nefarious activities. Commonly used scripts are frequently exploited to allow unauthorized access to the systems they are running on. Others just require more resources than is allocated on a shared server environment.

Consequently, in order to keep Casbay® network and servers safe, we may need to take actions that inconvenience our good customers. Any time we find scripts or other commonly used tools that can become easily compromised or impact other users by using too many server resources, we may need to disable scripts or other tools installed and used by our customers.

Whenever possible, we will notify our customers in advance. We will also attempt to keep this page updated with current scripts which will require removal from our shared servers and/or our network.

This list includes script/program names, reason for ban, who/what servers they are banned on (e.g. our Shared or Network wide) and provide alternative options for our customers whenever possible.

– COPYRIGHT INFRINGEMENT / INTELLECTUAL PROPERTY

Engaging in any activity that infringes or misappropriates the intellectual property rights of others, including copyrights, trademarks, service marks, trade secrets, software piracy, and patents held by individuals, corporations, or other entities. Also, engaging in activity that violates privacy, publicity, or other personal rights of others. Casbay® is required by law to remove or block access to customer content upon receipt of a proper notice of copyright infringement. It is also Casbay® policy to terminate the privileges of customers who commit repeat violations of copyright laws.

– MISCELLANEOUS AND OTHER ACTIVITIES

Other specific activities that are against our Acceptable Use Policy include the following:

* Defamatory Or Abusive Language

Using Casbay® network as a means to transmit or post defamatory, harassing, abusive, or threatening language.

Any content that is discriminatory based on gender, race, age and/or promotes hate or violence is prohibited.

* Usenet Group Postings That Violates Our TOS

Casbay® reserves the right not to accept postings from newsgroups where we have actual knowledge that the content of the newsgroup violates the AUP.

* Facilitating A Violation Of Our TOS

Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP, which includes the facilitation of the means to spam, initiation of pinging, flooding, mail bombing, denial of service attacks, and piracy of software.

* Other Activities Casbay® Determines To Be Harmful

Engaging in activities, whether lawful or unlawful, that Casbay® determines to be harmful to its clients, operations, reputation, goodwill, or customer relations.

As we have pointed out, the responsibility for avoiding the harmful activities just described rests primarily with the client. Casbay® will not, as an ordinary practice, monitor the communications of its client to ensure that they comply with Casbay® policy or applicable law. When Casbay® becomes aware of harmful activities, however, it may take any action to stop the harmful activity, including but not limited to, removing information, shutting down a web site, implementing screening software designed to block offending transmissions, denying access to the Internet, or take any other action it deems appropriate.

Casbay® also is concerned with the privacy of on-line communications and web sites. In general, the Internet is neither more nor less secure than other means of communication, including mail, facsimile, and voice telephone service, all of which can be intercepted and otherwise compromised. As a matter of prudence, however, Casbay® urges its clients to assume that all of their on-line communications are insecure. Casbay® cannot take any responsibility for the security of information transmitted over Casbay® facilities.

Casbay® will not intentionally monitor private electronic mail messages sent or received by its clients unless required to do so by law, governmental authority, or when public safety is at stake. Casbay® may, however, monitor its service electronically to determine that its facilities are operating satisfactorily. Also, Casbay® may disclose information, including but not limited to, information concerning a client, a transmission made using our network, or a web site, in order to comply with a court order, subpoena, summons, discovery request, warrant, statute, regulation, or governmental request. Casbay® assumes no obligation to inform the client that client information has been provided and in some cases may be prohibited by law from giving such notice. Finally, Casbay® may disclose client information or information transmitted over its network where necessary to protect Casbay® and others from harm, or where such disclosure is necessary to the proper operation of the system.

We hope this AUP is helpful in clarifying the obligations of Internet users, including Casbay® and its clients, as responsible members of the Internet. Any complaints about a client’s violation of this AUP should be sent to mailto: abuse@casbay.com.sg.

Email Purge Policy

– Purpose Of Policy:

To establish guidelines for automatic removal of older mail items in the Sent Items, Junk Folder, and Deleted Items folders. Automatic purging will maintain the client email databases, limit disk space usage, and reduce possible corruption.

This Email Purging Policy only applies to shared and reseller Windows Hosting clients.

– Smartermail ( Windows Hosting )

Deleted Items – 30 MB:
The items that are marked for deletion are placed in the Deleted Items folder. When the deleted folder exceeded 30MB, the oldest email will be automatically removed. These items cannot be restored easily; therefore it is critical to mark only the items that need deleting.

Junk Items – 30 MB:
Junk folder is where all your emails which been filtered as SPAM are kept. When the Junk folder exceeded 30MB, the oldest email will be automatically removed. You are advised to review your Junk folder frequently.

– How To Prevent Email Been Auto Purged ?

In order to maintain mail past the date limitations, establish automatic archiving to a specific directory on your personal computer or within another folder in your mailbox before the dates indicated above. Please contact support@casbay.com.sg for assistance.

Inode Usage

An inode is a data structure used to store all the information about the files on your hosting account, which include emails, files, folders and everything you upload, create or store on the server.

The number of inodes indicates the number of files and folders you have. For example, shared and reseller servers only allow 150,000 files per cPanel account. This number is the “Soft Limit”, i.e. you will still be able to upload files once the limit is reached.

As for a hosting account, the limit is currently 250,000. If your account exceeds 250,000 files, a notification email will be sent to you and you will be required to clean the excessive inode number within one week. Although exceeding the limit is in violation of our Terms of Service and can result in possible suspension, shared hosting account holders should not be too worried as most shared hosting accounts inode usage is still way below the limit.

VPS accounts are limited to 1,000,000 inodes. In other words, you will be unable to upload files to your account once the threshold is reached.

Flexi Cloud Nodes & Server accounts are also limited to 1,000,000 inodes per Virtual Machine (VM). In other words, you will be unable to upload files to your account once the threshold is reached.

Dedicated servers however, have no inode limitation. Its total inode usage depends on the file system of the server.

To reduce the inodecounts, you only need to delete the files or emails you no longer need. Alternatively, you could also download the emails to your local system.

Lastly, TOS Inode violations also include (however not limited to) continuously publishing and deleting large number of files (i.e. 10,000+) without pre-approval.

PHP & MySQL

PHP 5.2 and Frontpage have been obsolete for many years. As a result, we’re beginning the process to remove PHP 5.2.17 and Frontpage from our shared hosting servers and encourage customers to switch to PHP 5.6 . At the same time, we will be upgrading the MySQL server from MySQL 5.1.x to MySQL 5.6 as MySQL 5.1 covered under Oracle Lifetime Sustaining Support and there will be no new releases.

Customers who are using the following Open-Source Applications should upgrade immediately in order to support PHP 5.6 and above.

Below is the System Requirement list of the known Open Source Applications that might be affected.

– Purpose Of Policy:

  • Help Center Live
  • Mambo
  • phpLD
  • Advanced Guestbook
  • phpFormGenerator
  • BellaBook
  • phpBook
  • phpESP
  • ExtCalendar
  • GPixPixel
  • Hablator
  • phpCOIN
  • ExoPHPDesk
  • Eventum
  • Vty
  • Joomla 1.0.x, 1.5.x, 2.5.x

– Applications That Require At Least PHP 5.6:

  • Magento
  • Joomla 3.x
  • Moodle
  • MediaWiki
  • Xoops
  • Zikula
  • ownCloud
  • OsTicket
  • eyeOS
  • Loaded 7
  • Chamilo
  • Contao
  • SilverStripe
  • orangeHRM
  • Typo3
  • Pydio
  • ImpressPages
  • PHProjekt
  • The Bug Genie
  • Tine 2.0
  • GLPI
  • Mahara
  • phpMyFAQ
  • Vision Helpdesk
  • Tiny tiny RSS
  • Group Office
  • LiteCart
  • Webtrees
  • PRADO
  • Tiki Wiki CMS Groupware
  • Chive
  • Traq
  • SiteDove
  • Bolt
  1. Customers who are using Joomla 1.0.x, 1.5.x and 2.5 should upgrade their Joomla application to version 3.x in order to work with PHP 5.6.
  2. Zend Optimizer, an encryption application is no longer supported in PHP 5.6 and it is replaced by Zend Guard Loader.
  3. MySQL, a database engine will be upgraded from 5.0.x/5.1.x to 5.6.
  4. For customers who are running customer PHP application, please refer to the following: