{"id":30199,"date":"2021-01-18T03:27:58","date_gmt":"2021-01-17T19:27:58","guid":{"rendered":"https:\/\/web.mwwsb.com.my\/pjci\/?post_type=kb&p=30199"},"modified":"2022-09-08T20:16:43","modified_gmt":"2022-09-08T12:16:43","slug":"how-to-setup-trusted-senders-in-smartermail","status":"publish","type":"kb","link":"https:\/\/www.casbay.com\/guide\/kb\/how-to-setup-trusted-senders-in-smartermail","title":{"rendered":"HOW TO: Setup Trusted Senders in SmarterMail"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t

How to setup Trusted Senders in SmarterMail<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t

It is important to check your Webmail account on a regular basis to manage your Junk E-mail folder. Mail flagged as spam or junk email won\u2019t be delivered to your Inbox in Outlook, Apple Mail or other mail applications.<\/p>

If legitimate email messages are being marked accidentally as spam, and you know they are from a legitimate email address, there is a way to rectify this problem by using the Trusted Senders feature in SmarterMail. This feature allows you to “whitelist” email addresses or domains, thus bypassing the spam filter.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t

If messages from a known or a legitimate email address are being marked as spam, you can rectify the problem by using the “Trusted Senders” feature in SmarterMail. This feature allows you to whitelist email addresses or domains so they will bypass the spam filtering rules you have set up.<\/p>

NOTE: Any content filtering rules you have configured will NOT be bypassed by adding users to the Trusted Senders list.<\/em><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t

Firstly, click the down arrow button to scroll down in the left navigation toolbar if the Settings icon is not visible<\/p>

Secondly, click on the Trusted Senders option under My Settings<\/p>

Then, click the New button to create a new Trusted Sender<\/p>

Enter the email addresses or domains you wish to designate as trusted senders and then click the Save button<\/p>

You now know how to setup Trusted Senders in SmarterMail.<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t

Setup Trusted Senders At different Level<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
At a server level:<\/strong><\/div>
  1. Firstly, log into SmarterMail as the SmarterMail admin.<\/strong><\/li>
  2. The, Click on Security<\/strong> in the left hand column (The shield icon).<\/li>
  3. Click on\u00a0Trusted Senders.<\/strong><\/li>
  4. After that, Click New<\/strong> to create a new entry.<\/li>
  5. Type in the\u00a0email address or domain\u00a0<\/strong>you wish to add as a trusted sender.<\/li>
  6. Lastly, Click Save.<\/strong><\/li><\/ol>
    At a domain level:<\/strong><\/div>
    1. Firstly, Log into SmarterMail as the Domain admin.<\/strong><\/li>
    2. Next, Click on Settings<\/strong> in the left hand column (The gear icon).<\/li>
    3. Expand\u00a0Domain Settings<\/strong>, if needed.<\/li>
    4. Then, Click on Trusted Senders.<\/strong><\/li>
    5. Click\u00a0New<\/strong> to create a new entry.<\/li>
    6. Type in the\u00a0email address or domain\u00a0<\/strong>you wish to add as a trusted sender.<\/li>
    7. Lastly, Click Save.<\/strong><\/li><\/ol>
      At a user level:<\/strong><\/div>
      1. Firstly, Log into SmarterMail as the SmarterMail user.<\/strong><\/li>
      2. Secondly, Click on Settings<\/strong> in the left hand column (The gear icon).<\/li>
      3. Expand\u00a0Domain Settings<\/strong>, if needed.<\/li>
      4. Next, Click on Trusted Senders.<\/strong><\/li>
      5. Click\u00a0New<\/strong> to create a new entry.<\/li>
      6. Type in the\u00a0email address or domain\u00a0<\/strong>you wish to add as a trusted sender.<\/li>
      7. Lastly, Click Save.<\/strong><\/li><\/ol>
        Adding an email address or domain as a trusted sender will exempt it from spam checks, and prevent it from being sent to your spam folder. Trusted senders will still be subject to incoming SMTP blocking, if configured.<\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
        \n\t\t\t\t
        \n\t\t\t\t\t\t\t

        Read more on HOW TO: Setup content filtering in SmarterMail<\/a>.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

        How to setup Trusted Senders in SmarterMail It is important to check your Webmail account on a regular basis to manage your Junk E-mail folder. Mail flagged as spam or junk email won\u2019t be delivered to your Inbox in Outlook, Apple Mail or other mail applications. If legitimate email messages are being marked accidentally as […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}}},"kbtopic":[49],"kbtag":[106],"mkb_version":[],"_links":{"self":[{"href":"https:\/\/www.casbay.com\/guide\/wp-json\/wp\/v2\/kb\/30199"}],"collection":[{"href":"https:\/\/www.casbay.com\/guide\/wp-json\/wp\/v2\/kb"}],"about":[{"href":"https:\/\/www.casbay.com\/guide\/wp-json\/wp\/v2\/types\/kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.casbay.com\/guide\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.casbay.com\/guide\/wp-json\/wp\/v2\/comments?post=30199"}],"version-history":[{"count":2,"href":"https:\/\/www.casbay.com\/guide\/wp-json\/wp\/v2\/kb\/30199\/revisions"}],"predecessor-version":[{"id":38097,"href":"https:\/\/www.casbay.com\/guide\/wp-json\/wp\/v2\/kb\/30199\/revisions\/38097"}],"wp:attachment":[{"href":"https:\/\/www.casbay.com\/guide\/wp-json\/wp\/v2\/media?parent=30199"}],"wp:term":[{"taxonomy":"kbtopic","embeddable":true,"href":"https:\/\/www.casbay.com\/guide\/wp-json\/wp\/v2\/kbtopic?post=30199"},{"taxonomy":"kbtag","embeddable":true,"href":"https:\/\/www.casbay.com\/guide\/wp-json\/wp\/v2\/kbtag?post=30199"},{"taxonomy":"mkb_version","embeddable":true,"href":"https:\/\/www.casbay.com\/guide\/wp-json\/wp\/v2\/mkb_version?post=30199"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}