{"id":17381,"date":"2020-11-13T15:37:46","date_gmt":"2020-11-13T07:37:46","guid":{"rendered":"https:\/\/web.mwwsb.com.my\/pjci\/?post_type=kb&p=17381"},"modified":"2022-09-08T20:17:40","modified_gmt":"2022-09-08T12:17:40","slug":"setting-up-email-for-the-apple-iphone","status":"publish","type":"kb","link":"https:\/\/www.casbay.com\/guide\/kb\/setting-up-email-for-the-apple-iphone","title":{"rendered":"Setting Up Email for the Apple iPhone- iOS 9 or earlier"},"content":{"rendered":"\t\t
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Setting Up Email for the Apple iPhone (iOS 9 or earlier)<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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In the directions below, wherever it says \u201cyourdomain.com\u201d substitute with your domain name. Follow these steps to set up your email on your iPhone.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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1.<\/strong> Firstly, tap the \u201cSettings<\/strong>\u201d app.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Tap \u2018Settings\u2019 app<\/figcaption><\/figure>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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2.<\/strong> Secondly, tap \u201cMail, Contacts, Calendars<\/strong>“.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Mail,\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Select Tap \u201cMail, Contacts, Calendars”<\/figcaption><\/figure>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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3.<\/strong> Next, tap \u201cAdd Account\u2026”<\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Select \u201cAdd Account\u201d<\/figcaption><\/figure>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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4.<\/strong> Tap \u201cOther<\/strong>\u201d (bottom option)<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Select \u201cOther\u201d<\/figcaption><\/figure>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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5.<\/strong> Proceed by tapping \u201cAdd Mail Account<\/strong>“<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Select \u201cAdd mail account\u201d<\/figcaption><\/figure>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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6.<\/strong> After going into New Account, please enter Name, address (full email user@yourdomain.com), and password.
(iPhone will attempt to guess your settings. Allow ~1 minute for it to fail.)<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Enter the email information<\/figcaption><\/figure>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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7.<\/strong>\u00a0Select\u00a0IMAP<\/strong>.
(It is the default. The option you\u2019ve selected will be highlighted blue.)<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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8.<\/strong>\u00a0Under \u201cIncoming mail server<\/strong>\u201d
i) Set \u201chostname\u201d to mail.yourdomain.com
(or your server host name or server\u2019s IP address)
ii) Set \u201cusername\u201d to email@yourdomain.com
iii) Set \u201cpassword\u201d to your password<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Incoming mail server<\/figcaption><\/figure>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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9.<\/strong>\u00a0Under \u201cOutgoing mail server<\/strong>\u201d
i) Set \u201cHost Name\u201d to mail.yourdomain.com
(or your server host name or server\u2019s IP address)
ii) Set \u201cUser Name\u201d to email@yourdomain.com
iii) Lastly, set password to your password<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Outgoing mail server<\/figcaption><\/figure>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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You are now ready to send and receive emails via your iPhone.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"imap\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Receive email via iPhone<\/figcaption><\/figure>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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( If mail.yourdomain.com is not working for the incoming and outgoing server, you can try your IP address or server\u2019s host name. You can find your server name and IP in your welcome email or by contacting support. )<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Your server host name would look something like infinity.casbay.net or something similar. Check your welcome email for the exact host name or contact support to find out what it is.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Older Versions of iPhone<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Although most email settings are identical, the iPhone requires a special setting for the incoming and outgoing mail servers. Instead of using the defaults that are typically used in the email settings replace mail.yourdomain.com with yourservername.casbay.net<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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If you aren\u2019t sure of the name of your server you can usually find it in the Stats on the left hand side of your cPanel. If you don\u2019t see it immediately, you can also try pressing CTRL+F and typing in \u201cserver name\u201d and pressing enter. This should highlight and take you to the correct area. If you are still unable to find your server name you can contact one of our support agents via chat or phone and they will be happy to retrieve that information for you.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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1.<\/strong>\u00a0Press the Home button and select\u00a0Settings<\/strong>\u00a0>\u00a0Mail, Contacts, Calendars<\/strong>.
2.<\/strong>\u00a0Under Accounts, select\u00a0Add Account\u2026<\/strong>
3.<\/strong>\u00a0Select\u00a0Other<\/strong>.
4.<\/strong> Enter your name (which will show in the from the field) and your full email address.
5.<\/strong>\u00a0Enter your email password and description (we recommend the full email address as your description).
6.<\/strong>\u00a0Press\u00a0Save<\/strong>.
7.<\/strong>\u00a0Select\u00a0IMAP<\/strong>
8.<\/strong>\u00a0Under Incoming Mail Server, enter yourservername.casbay.net as the\u00a0Host Name<\/strong>. (Resellers use yourservername.websitewelcome.com. If this doesn\u2019t work try using your server\u2019s IP address. VPS and Dedicated use your server\u2019s IP address.)
9.<\/strong>\u00a0Enter the full email address as your\u00a0User Name<\/strong>.
10<\/strong>. Enter your email password and then scroll down.
11<\/strong>. Enter the same information under ‘Outgoing Mail Server’.
12<\/strong>. Press\u00a0Save<\/strong>.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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You are now ready to send and receive emails via your iPhone.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Troubleshooting<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Problem 1: I Cannot See My IMAP Folders<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Solution: Please read the Apple support page<\/a>. to learn about what you should do if IMAP Mail folders are not visible<\/em>.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Problem 2: What is the IMAP Path Prefix?<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Solution: The correct code is INBOX (all caps).<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Problem 3: I Cannot Delete Emails<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Solution: By default, iOS attempts to delete IMAP email by putting it in the phone’s trash. This causes an error to come up saying that the messages could not be moved to the trash folder. To fix this:<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Problem 4: Too Many Connections \u2013 500 Errors?<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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On the iPhone there is a function called \u201cpush,\u201d and when it is enabled it keeps the connection to our server open and continually checks mail. Consequently, this creates many IMAP processes and eventually conflicts with our Terms of Service.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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To avoid running excessive IMAP processes, you can disable push when you don\u2019t need it.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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1. Go to\u00a0Settings<\/strong>\u00a0>\u00a0Mail, Contacts, Calendars<\/strong>\u00a0>\u00a0Fetch New Data<\/strong>.
2. Toggle\u00a0Push<\/strong>\u00a0to Off.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Now, instead of retrieving emails continuously as they arrive, your iPhone will use the global Fetch setting to retrieve emails manually or at intervals.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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For the solutions to set up email on the iPhone with other versions of iOS, you can read the following articles:
Setting Up Email for the Apple iPhone- iOS 13 & iOS 14<\/a> \/\/ Setting Up Email for the Apple iPhone- iOS 11 & iOS 12<\/a> \/\/ Setting Up Email for the Apple iPhone- iOS 10<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Setting Up Email for the Apple iPhone (iOS 9 or earlier) In the directions below, wherever it says \u201cyourdomain.com\u201d substitute with your domain name. Follow these steps to set up your email on your iPhone. 1. Firstly, tap the \u201cSettings\u201d app. Tap \u2018Settings\u2019 app 2. Secondly, tap \u201cMail, Contacts, Calendars“. Select Tap \u201cMail, Contacts, Calendars” […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}}},"kbtopic":[49],"kbtag":[106],"mkb_version":[],"_links":{"self":[{"href":"https:\/\/www.casbay.com\/guide\/wp-json\/wp\/v2\/kb\/17381"}],"collection":[{"href":"https:\/\/www.casbay.com\/guide\/wp-json\/wp\/v2\/kb"}],"about":[{"href":"https:\/\/www.casbay.com\/guide\/wp-json\/wp\/v2\/types\/kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.casbay.com\/guide\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.casbay.com\/guide\/wp-json\/wp\/v2\/comments?post=17381"}],"version-history":[{"count":62,"href":"https:\/\/www.casbay.com\/guide\/wp-json\/wp\/v2\/kb\/17381\/revisions"}],"predecessor-version":[{"id":37319,"href":"https:\/\/www.casbay.com\/guide\/wp-json\/wp\/v2\/kb\/17381\/revisions\/37319"}],"wp:attachment":[{"href":"https:\/\/www.casbay.com\/guide\/wp-json\/wp\/v2\/media?parent=17381"}],"wp:term":[{"taxonomy":"kbtopic","embeddable":true,"href":"https:\/\/www.casbay.com\/guide\/wp-json\/wp\/v2\/kbtopic?post=17381"},{"taxonomy":"kbtag","embeddable":true,"href":"https:\/\/www.casbay.com\/guide\/wp-json\/wp\/v2\/kbtag?post=17381"},{"taxonomy":"mkb_version","embeddable":true,"href":"https:\/\/www.casbay.com\/guide\/wp-json\/wp\/v2\/mkb_version?post=17381"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}