{"id":12259,"date":"2020-10-28T14:25:23","date_gmt":"2020-10-28T06:25:23","guid":{"rendered":"https:\/\/web.mwwsb.com.my\/pjci\/?post_type=kb&#038;p=12259"},"modified":"2022-09-07T19:01:45","modified_gmt":"2022-09-07T11:01:45","slug":"how-to-open-support-ticket","status":"publish","type":"kb","link":"https:\/\/www.casbay.com\/guide\/kb\/how-to-open-support-ticket","title":{"rendered":"How to Open a Support Ticket?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"12259\" class=\"elementor elementor-12259\" data-elementor-post-type=\"kb\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-58454b5e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"58454b5e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1fbfac7c\" data-id=\"1fbfac7c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0bb1832 elementor-widget elementor-widget-heading\" data-id=\"0bb1832\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-medium\">How To Open a Support Ticket on Casbay.com (Updated)<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29a45655 elementor-widget elementor-widget-text-editor\" data-id=\"29a45655\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"mkb-page-header\">\u00a0<\/div><p><span style=\"font-weight: 400;\">Before we start to open a support ticket, please take note that:<\/span><\/p><ul><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Our support tickets are only applicable for <\/span><b>existing members<\/b><span style=\"font-weight: 400;\">. To register a new account, you must first place an order in Casbay.<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">If you have any problems with purchasing and payment, you can get in touch with our support team instead of heading to the sales and billing department.<\/span><\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1904519 elementor-widget elementor-widget-text-editor\" data-id=\"1904519\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Step <strong>1<\/strong> of 5<br \/>Firstly, go to <\/span><a href=\"https:\/\/www.casbay.com\/\"><span style=\"font-weight: 400;\">www.casbay.com<\/span><\/a><span style=\"font-weight: 400;\"> and click <\/span><i><span style=\"font-weight: 400;\">Support<\/span><\/i><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">.<\/span><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e29b03c elementor-widget elementor-widget-image\" data-id=\"e29b03c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"562\" src=\"https:\/\/www.casbay.com\/guide\/wp-content\/uploads\/2021\/06\/casbay-main-page-suport-01-1024x562.png\" class=\"attachment-large size-large wp-image-37529\" alt=\"casbay main page\" srcset=\"https:\/\/www.casbay.com\/guide\/wp-content\/uploads\/2021\/06\/casbay-main-page-suport-01-1024x562.png 1024w, https:\/\/www.casbay.com\/guide\/wp-content\/uploads\/2021\/06\/casbay-main-page-suport-01-300x165.png 300w, https:\/\/www.casbay.com\/guide\/wp-content\/uploads\/2021\/06\/casbay-main-page-suport-01-768x422.png 768w, https:\/\/www.casbay.com\/guide\/wp-content\/uploads\/2021\/06\/casbay-main-page-suport-01.png 1339w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-387877b elementor-widget elementor-widget-text-editor\" data-id=\"387877b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Step <strong>2<\/strong> of 5<br \/>Next, click the Start<\/span><i><span style=\"font-weight: 400;\"> Ticket<\/span><\/i><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"> button.<\/span><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6389d8 elementor-widget elementor-widget-image\" data-id=\"f6389d8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"843\" height=\"391\" src=\"https:\/\/www.casbay.com\/guide\/wp-content\/uploads\/2021\/06\/casbay-support-start-ticket-02.png\" class=\"attachment-full size-full wp-image-37536\" alt=\"casbay start support new ticket\" srcset=\"https:\/\/www.casbay.com\/guide\/wp-content\/uploads\/2021\/06\/casbay-support-start-ticket-02.png 843w, https:\/\/www.casbay.com\/guide\/wp-content\/uploads\/2021\/06\/casbay-support-start-ticket-02-300x139.png 300w, https:\/\/www.casbay.com\/guide\/wp-content\/uploads\/2021\/06\/casbay-support-start-ticket-02-768x356.png 768w\" sizes=\"(max-width: 843px) 100vw, 843px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6808102 elementor-widget elementor-widget-text-editor\" data-id=\"6808102\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\"><em>Start Ticket<\/em><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d094aec elementor-widget elementor-widget-text-editor\" data-id=\"d094aec\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Step <strong>3<\/strong> of 5<br \/>Choose the department you wish to contact by opening support tickets.<\/span><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2aba036 elementor-widget elementor-widget-image\" data-id=\"2aba036\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"814\" height=\"440\" src=\"https:\/\/www.casbay.com\/guide\/wp-content\/uploads\/2021\/06\/casbay-support-new-ticket-03.png\" class=\"attachment-large size-large wp-image-37535\" alt=\"casbay new support ticket\" srcset=\"https:\/\/www.casbay.com\/guide\/wp-content\/uploads\/2021\/06\/casbay-support-new-ticket-03.png 814w, https:\/\/www.casbay.com\/guide\/wp-content\/uploads\/2021\/06\/casbay-support-new-ticket-03-300x162.png 300w, https:\/\/www.casbay.com\/guide\/wp-content\/uploads\/2021\/06\/casbay-support-new-ticket-03-768x415.png 768w\" sizes=\"(max-width: 814px) 100vw, 814px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a29457 elementor-widget elementor-widget-text-editor\" data-id=\"6a29457\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\"><em>Choose Department to Contact<\/em><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b10481 elementor-widget elementor-widget-text-editor\" data-id=\"6b10481\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Step <strong>4<\/strong> of 5<br \/>Fill in all the required fields in the boxes under <\/span><i><span style=\"font-weight: 400;\">New Ticket<\/span><\/i><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"> and upload your attachment, if you have any. If you cannot get the right verification text, it might be caused by the cache in your browser. Try to clear the cache and come back to try again.<\/span><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8082352 elementor-widget elementor-widget-image\" data-id=\"8082352\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"718\" height=\"794\" src=\"https:\/\/www.casbay.com\/guide\/wp-content\/uploads\/2020\/10\/casbay-new-ticket-details-04.png\" class=\"attachment-large size-large wp-image-37555\" alt=\"casbay support ticket\" srcset=\"https:\/\/www.casbay.com\/guide\/wp-content\/uploads\/2020\/10\/casbay-new-ticket-details-04.png 718w, https:\/\/www.casbay.com\/guide\/wp-content\/uploads\/2020\/10\/casbay-new-ticket-details-04-271x300.png 271w\" sizes=\"(max-width: 718px) 100vw, 718px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5434a7d elementor-widget elementor-widget-text-editor\" data-id=\"5434a7d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\"><em>Fill in Ticket Details<\/em><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5dc93ed elementor-widget elementor-widget-text-editor\" data-id=\"5dc93ed\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Step <strong>5<\/strong> of 5<br \/>Submit the ticket and you&#8217;re done!\u00a0<\/span><\/span><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-01ae006 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"01ae006\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9cc642d\" data-id=\"9cc642d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d881770 elementor-widget elementor-widget-text-editor\" data-id=\"d881770\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2><span style=\"font-weight: 400;\">Extra Knowledge Corner<\/span><\/h2><p><u>What are Support Tickets and why do we use it?<br \/><\/u><span style=\"font-weight: 400;\">&#8216;Support ticket&#8217; is a system that helps to collect and track all the interactions between customers and support representatives. As long as the customer has reached out to the support team, the data along with the interaction will be recorded and logged in the system. The data includes conversations, attachments, issue topics, customer&#8217;s details, and so on.\u00a0<\/span><\/p><p>Using a support ticketing system is a win-win situation as it is beneficial to both customers and the company. The system can improve the customer&#8217;s satisfaction. They no longer need to search for information but just open a support ticket and start chatting. These tickets are assigned with different unique reference numbers which can be used to track the history of the interaction between the customers and the support representatives.\u00a0<\/p><p>Besides, a support ticketing system is essential for a medium-sized or big-sized company. It brings out a systematic way for the support team to answer questions or solves relating issues faced by the customers. The system can detect similar issue topics along with numbers of tickets with different reference numbers. This decreases the chances of spamming in order to increase the speed and productivity to respond to other customers who are facing other kinds of problems.\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-00a5611 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"00a5611\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2828f7b\" data-id=\"2828f7b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e68b887 elementor-widget elementor-widget-text-editor\" data-id=\"e68b887\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>You can contact our support anytime if you face any problem to open a support ticket on our website. They will assist you very soon.\u00a0<\/p><p>Click <a href=\"https:\/\/www.casbay.com\/guide\/kb\/new-account-sign-up\/\">here<\/a> to learn about <em>New Account Sign Up<\/em>.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>How To Open a Support Ticket on Casbay.com (Updated) Before we start to open a support ticket, please take note that: Our support tickets are only applicable for existing members. To register a new account, you must first place an order in Casbay. If you have any problems with purchasing and payment, you can get [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}}},"kbtopic":[30],"kbtag":[106],"mkb_version":[],"_links":{"self":[{"href":"https:\/\/www.casbay.com\/guide\/wp-json\/wp\/v2\/kb\/12259"}],"collection":[{"href":"https:\/\/www.casbay.com\/guide\/wp-json\/wp\/v2\/kb"}],"about":[{"href":"https:\/\/www.casbay.com\/guide\/wp-json\/wp\/v2\/types\/kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.casbay.com\/guide\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.casbay.com\/guide\/wp-json\/wp\/v2\/comments?post=12259"}],"version-history":[{"count":46,"href":"https:\/\/www.casbay.com\/guide\/wp-json\/wp\/v2\/kb\/12259\/revisions"}],"predecessor-version":[{"id":37701,"href":"https:\/\/www.casbay.com\/guide\/wp-json\/wp\/v2\/kb\/12259\/revisions\/37701"}],"wp:attachment":[{"href":"https:\/\/www.casbay.com\/guide\/wp-json\/wp\/v2\/media?parent=12259"}],"wp:term":[{"taxonomy":"kbtopic","embeddable":true,"href":"https:\/\/www.casbay.com\/guide\/wp-json\/wp\/v2\/kbtopic?post=12259"},{"taxonomy":"kbtag","embeddable":true,"href":"https:\/\/www.casbay.com\/guide\/wp-json\/wp\/v2\/kbtag?post=12259"},{"taxonomy":"mkb_version","embeddable":true,"href":"https:\/\/www.casbay.com\/guide\/wp-json\/wp\/v2\/mkb_version?post=12259"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}