Slow Connection. What do I do?

Last modified: April 3, 2020
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If you are facing slow connection on your server or website. Please provide our support engineer with following info:

1.  Ping result (Go to Command prompt –> type “ping <SERVER IP / DOMAIN NAME>” -t).
i.  Stop a few minutes.
ii. Capture the screenshot and send to our support engineer as attachment.

2.  Your end IP address (Go to site)

3.  Traceroute Result (Download the Ping Plotter ) and send us the screenshot of the result after running the test for a few minutes.

With this information, our engineers will able to detect the root cause.

Problem still persists – Slow Connection. If you still facing the slow connection after 3-7 days, you may request a migration to another Data Center. You can perform a speedtest using this SpeedTest site.

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